Delivery
Free delivery on orders over $119
It applies to products sold by Vision Optimum.
Return
It is best to email us at info@visionoptimum.ca 24/7 and our customer service team will be happy to send you a return ticket free of charge.
Refund
The guarantee is simple At Vision Optimum, you are guaranteed to receive your exact order that will respect the brand, the type of lens and will match your prescription. In addition, our lenses are guaranteed against manufacturer defects.
If you are not satisfied with your contact lens purchase? Fortunately, reimbursements are easily made at Vision Optimum. The product must be in its original packaging, intact without marking and unopened box. For rigid lenses, they are custom made, so they cannot be returned or exchanged.
For glasses purchases, they must not be worn or worn and you have 30 days to return them in the original case. The refund will be made within 10 working days after receipt of your return. Please do not hesitate to contact us for assistance.
24/7 customer service
You can contact us by email: info@visionoptimum.ca 24/7 and a representative will be happy to assist you.
Guaranteed secure payment
Payment is made securely. We have chosen a highly secure payment protocol which guarantees the security of your transactions on our site. We will not have access to your card data.