Terms and conditions of use

Vision Optimum Inc. and its partners are committed to protecting the confidentiality and security of your personal information. You agree to our terms of use by visiting our site https://visionoptimum.ca, when you create an account, when making any purchase and when communicating with us. We are not responsible for the privacy policies when you use a third party site.

Sales

We sell the same original contact lenses that you buy at your doctor’s office at an affordable price

We can contact your eye doctor for prescription verification and type of contact lenses that you usually wear.This site is not intended for first time contact lens wearer. You acknowledge that the lenses you buy on this website was already fitted by your optometrist or your ophtalmologist. You understand that Vision Optimum will not be held responsible for any damage to your eyes, when you don’t follow your doctor’s recommendation. If you experience any pain, infection, swelling, discharge, tearing, it is important to stop wearing your contact lenses and consult your optometrist or ophtalmologist. With the processing and release of your order using the lens measurements that you input at the time of the placement of your online order, you acknowledge you have the correct parameters given by your eye doctor. Having read the preceding, you warrant that you shall be solely responsible for the accuracy of the measurements that you input online and that Vision optimum shall not be liable for any errors made by you while reading or entering in your prescription online or transmitting it by phone to our customer service personnel. Alternatively, faxing or emailing your prescription to us will ensure the immediate processing of your order as verification will have been completed upon the receipt of your valid contact lens prescription. We prefer that you send us your prescription to ensure the accuracy of your order, that it matches your needs, the shape of your eyes and to avoid errors.

If you are not a resident of Canada and are placing an order on the site you hereby certify that you are in possession of a valid contact lens prescription, issued by a licensed eye doctor located in your home country/province/territory, which bears the same exact brand (or the private label equivalent) and measurements as those that you input at the time of the placement of your online order. An acknowledgment of the fact that you are indeed in possession of such a valid contact lens prescription occurs when you process an order on our website and you hereby accept the terms and conditions

INFORMATION COLLECTION

Any visit to our site results in the recording and automatic storage of some of your data. When you visit our site, we automatically record certain data which does not allow us to identify you. We record your IP address, the date, time and duration of your visit.

We use cookies to collect information. This information helps us improve our site and personalize your experience. When you buy from our site, we will use your prescription information only if you give us your consent.

We use vision optimum cookies and other similar technologies to improve your browsing experience. We analyze your browsing in order to offer you similar content and advertising. You can withdraw your consent at any time.

What are cookies?

These are small files that Vision Optimum or its partners place on your computer to store your browsing preferences. They help keep items in your shopping cart while you shop.

They keep track of your basket, keep track of your interests and preferences so as to offer you targeted content and corresponding advertisements. They improve your shopping experience.

Built-in pixels and scripts

Built-in pixels and scripts can be used on our website, pop-up clicks, emails. These allow us to improve our website, improve your navigation and your shopping experience.

They allow us to monitor fraudulent use on our website.

By only visiting our site, you are not obligated to provide your personal information. You can also refuse to accept cookies. You will not be able to access parts of the site if you refuse to share your personal information. You must provide your personal information, if you wish to make a purchase on our site. To create an account and when communicating with us, you must provide your personal information. The information provided must be accurate, complete and up-to-date as necessary.

We collect your name, phone number, email address, date of birth. We also collect information about your payment method, however we do not store your credit card information after your order has been processed.

PROTECTION AND USE OF PERSONAL INFORMATION

We use appropriate means to protect your personal information on our website. We use state-of-the-art encryption to protect your personal information. Only the employees necessary to process your request will have access to your information.

RIGHTS RELATING TO PERSONAL INFORMATION

If you want to access the personal information we have collected, you can make a request in writing to info@visionoptimum.com

UPDATE

We reserve the right to modify this policy as needed. We ask you to visit this page regularly. If you continue to use the site after a change in our policy, it means that you accept the latest version of our policy.

PROTECTION OF CHILDREN'S PRIVACY

Our website is not intended for children under the age of 16.

RIGHTS OF USERS RELATING TO PERSONAL INFORMATION

If you have any questions, you can contact us in writing at info@visionoptimum.ca.

JURISDICTION

Any dispute between Vision Optimum and you resulting from this agreement will be brought before the court of the province of Quebec